In order to better help you resolve connectivity or configuration issues, please fill out this brief questionnaire.  The more information you can provide us with, the better our customer support engineers will be able to assist you.  In general, you should receive a response from us within one business day.  Thanks!  

General Information
Gomadic Customer Name
Gomadic Customer Email
Gomadic Order Number
Call Back Phone Number
Mobile Service Provider
Internet Service Provider
Is SprintPCS or Verizon ISP? yes     no
Is Wireless Web Service Enabled yes     no
Type of Phone
Type of PDA/Handheld

 

PDA Modem Configuration 
Modem Name        
Modem Type
Did you create a new modem? yes     no
Speed           
Speaker        
Flow Control
Country (Visor Only) 
String          

               

Network Settings
Service Name
User Name
Password            
Phone               
Connection Type
Idle Timeout 
Query DNS 
IP Address Automatic

 

Troubleshooting Information
When I push Connect ....
The phone beeps yes     no
The phone attempts to dial yes     no
I receive a “Error:modem not found” yes     no
I receive another error yes     no   Error 

Please provide as much additional information as possible (This will greatly speed up the troubleshooting process!)